WARRANTY POLICY

CÔNG TY MÁY TÍNH PHÚC ANH

  • Address: ផ្ទះលេខ 09, ផ្លូវ 288, សង្កាត់បឹងកេងកងទី 2
  • Phone: 0978 409 409

    Warranty hours: Morning 10am – 12pm ; Afternoon 13:00 – 17:45.

    + If the product is defective due to the manufacturer, we will replace 100% of the product within 7 days from the date of purchase. Please bring the delivery note and it will be returned at the company address (goods are still intact). original condition, complete unused technical documents)

    + We will lend customers equivalent products during the warranty period. (necessary)

    Warranty conditions :

    + We do not warranty the following cases: Torn product serial number, torn barcode stamp, torn warranty stamp, faded warranty stamp with signs of editing, damage caused by natural disasters or accidents such as: Lightning strike, floods, liquid spills, falls, fires, explosions, deformation due to the environment, or due to improper use.

    + The device has been altered, removed or repaired during the warranty period, the Warranty stamp is no longer intact, the Warranty card is invalid (blank, not completely filled in, erased or edited the information on the card) , No warranty card. Improper use of the power source can lead to fire and explosion.

    + No guarantee or compensation for customer data when carrying a computer under warranty.

    + No warranty for software errors caused by the customer, free software repair support.

    + For used goods with 1 month warranty, we will exchange 1 for 1. If out of stock, we will refund 100%

    + Warranty conditions comply with the warranty standards of the manufacturer or distributor in Vietnam.

    + For CPU tray socket 1155 and above products, NGUYEN THANG in addition to stamping also writes the serial number on the sales slip. Customers remember to check the serial number when purchasing for easy warranty later

    Note: For fully assembled components and computers, the manufacturer’s warranty is over. Customers who register for the 3-month, 6-month or 12-month warranty service need to bring the store’s sales slip for confirmation when bringing it to the store for warranty service. Only the entire machine is warranted when registering for this service.